Privacy Policy – Sugar Queen Hair Removal

Sugar Queen Hair Removal, also referred to as Sugar Queen D, Sugar Queen, we, us or our, respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, book an appointment, purchase or inquire about services, participate in training or otherwise interact with Sugar Queen.

Our website is located at sugarqueend.com.

1. Our Contact Information

Sugar Queen Hair Removal / Sugar Queen D
Unit 158, 7777 Weston Rd
Vaughan, Ontario L4L 0G9
Canada

Email: desrene@sugarqueend.com
Telephone: 416-258-9818

For privacy-related questions, requests or complaints, please contact us using the information above.

2. Personal Information We Collect

We collect only the personal information reasonably necessary to operate our business, provide requested services, manage appointments and communicate with clients.

Depending on how you interact with us, we may collect:

Your name;
Email address;
Telephone number;
Appointment details, including selected service, appointment date and time, booking history and cancellation or rescheduling details;
Information you provide when contacting us through our website, email, telephone, social media or booking system;
Payment and transaction-related information, where applicable;
Information relevant to safely providing beauty, sugaring, facial, brow tattooing or laser hair removal services, including consultation details, treatment preferences, allergies, sensitivities, contraindications or other information you choose to provide;
Marketing preferences, including whether you consent to receive promotional emails or text messages;
Website usage information, such as IP address, browser type, device information, pages viewed, date and time of visits and cookie-related data.

Please do not provide sensitive personal or treatment-related information through unsecured channels unless necessary for your requested service.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

Book, reschedule or cancel an appointment;
Complete a consultation or service-related form;
Purchase or inquire about a service or package;
Contact us by email, telephone, website form or social media;
Subscribe to marketing communications;
Register for or inquire about education or training services;
Visit or interact with our website.

We may also automatically collect limited technical information through cookies and similar website technologies.

4. Why We Use Personal Information

We may use your personal information for the following purposes:

To schedule, confirm, modify and manage appointments;
To provide requested services, including sugaring, facials, brow tattooing, laser hair removal and related treatments;
To evaluate service suitability and support client safety where consultation or treatment information is provided;
To respond to questions, requests, feedback or complaints;
To process payments, deposits, refunds or transactions, where applicable;
To send appointment confirmations, reminders, service instructions or important administrative communications;
To maintain client and business records;
To improve our website, booking experience, customer service and service offerings;
To prevent fraud, misuse, security incidents or unauthorized access;
To meet legal, regulatory, insurance, accounting or record-keeping obligations;
To send promotional emails or text messages only where we have appropriate consent or are otherwise permitted by law.

We will not use your personal information for purposes that are materially different from those described above without obtaining further consent, unless required or permitted by law.

5. Consent

We collect, use and disclose personal information with your consent, except where otherwise permitted or required by law.

By submitting information to us for the purpose of booking an appointment, contacting us or receiving a service, you consent to our use of that information for purposes reasonably connected to your request.

Some information may be necessary for us to provide a particular service. For example, we may require contact information to confirm your appointment, and we may require relevant consultation information before performing certain services, including laser hair removal.

You may withdraw your consent to optional uses of your information at any time, subject to legal, contractual or service-related restrictions. Withdrawal of consent does not affect information already collected or used lawfully before withdrawal.

6. Appointment Messages and Marketing Communications

We may send you non-promotional communications that are necessary to manage your relationship with us, such as:

Appointment confirmations;
Appointment reminders;
Cancellation or rescheduling notices;
Service-related instructions;
Responses to your questions or requests.

These communications are different from promotional marketing messages.

We will send promotional emails or promotional text messages only where you have provided consent or where otherwise permitted by applicable Canadian law. Marketing consent is optional and is not required in order to book an appointment or receive a service.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message, where available, or by contacting us directly. You may opt out of promotional text messages by following the instructions provided in the message or contacting us.

Even after opting out of promotional communications, you may continue to receive necessary appointment-related or transactional communications.

7. Sensitive Treatment and Consultation Information

Some services, particularly laser hair removal and other skin-related services, may require information relevant to treatment suitability, safety or client care.

Where you provide such information, we will use it only as reasonably necessary to:

Assess whether a requested service may be suitable for you;
Safely provide services;
Maintain appropriate client service records;
Respond to treatment-related questions or concerns;
Meet legal, regulatory, professional, insurance or safety obligations.

We take reasonable steps to protect treatment-related information due to its sensitive nature.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand website usage and improve the visitor experience.

Cookies are small files stored on your device when you visit a website. Cookies may help with functions such as page navigation, appointment booking functionality, remembering preferences and gathering general website traffic information.

Information collected through cookies or similar technologies may include:

IP address;
Browser and device information;
Pages visited;
Time and date of visits;
General interaction with our website.

You can adjust your browser settings to refuse or limit cookies. However, disabling cookies may affect certain website functions, including booking or navigation features.

Where required, we will obtain consent for non-essential cookies or tracking technologies.

9. Service Providers and Third Parties

We may use trusted third-party service providers to help operate our business and website. These may include providers that assist with:

Website hosting and WordPress website functionality;
Online appointment scheduling and booking management, including our booking software provider;
Payment processing, if online payments or deposits are enabled;
Email or SMS communications;
Website analytics, security and maintenance;
Accounting, legal, insurance or business administration services.

These service providers may access personal information only as reasonably necessary to perform services for us or as otherwise permitted by law.

Some service providers may store or process information outside Ontario or outside Canada. If personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to local courts, law enforcement or regulatory authorities where legally required.

We do not sell your personal information.

10. Disclosure of Personal Information

We may disclose your personal information:

To service providers working on our behalf;
With your consent or at your direction;
Where reasonably necessary to process a transaction, booking or requested service;
Where required by law, court order, subpoena or regulatory authority;
Where necessary to protect the safety, rights, property or security of Sugar Queen, our clients or others;
In connection with a business transaction, such as a sale, transfer or reorganization of the business, subject to applicable privacy requirements.

We do not disclose your personal information for unrelated third-party marketing purposes without your consent.

11. Storage and Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, resolve disputes, maintain appropriate business records and meet legal, accounting, insurance or regulatory requirements.

Retention periods may vary depending on the type of information. For example, appointment, transaction or consultation records may be retained for longer than general website inquiries where reasonably necessary for business, safety, insurance or legal purposes.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or anonymize it.

12. Safeguarding Your Information

We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration or misuse.

These safeguards may include limiting access to information, using password-protected systems, using reputable service providers and taking reasonable measures to maintain website and business security.

However, no online transmission or electronic storage method can be guaranteed to be completely secure. You are encouraged not to send sensitive information through unsecured email or social media messaging unless necessary.

13. Privacy Breaches

If a privacy breach involving your personal information occurs, we will take reasonable steps to contain and investigate the incident.

Where required by applicable law, we will notify affected individuals and report the breach to the appropriate privacy authority where the breach creates a real risk of significant harm.

14. Your Privacy Rights

Subject to applicable legal exceptions, you may request:

Access to personal information we hold about you;
Correction of inaccurate or incomplete personal information;
Information about how your personal information has been used or disclosed;
Withdrawal of consent for optional uses of your personal information;
Removal from promotional email or text message lists;
Information about our privacy practices.

To make a privacy request, please contact us at desrene@sugarqueend.com.

We may need to verify your identity before responding to an access or correction request. We will respond within a reasonable timeframe and in accordance with applicable privacy law.

15. Children and Minors

Our website and services are not directed to children without appropriate parent or guardian involvement.

Where services are offered to minors, we may require consent from a parent or legal guardian before collecting certain personal information or providing certain services, where appropriate or required.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we may review and address the situation.

16. Links to Other Websites and Social Media

Our website may include links to third-party websites or platforms, including social media pages or external service providers.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any external website or platform you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices.

Any updated policy will be posted on this page with a revised “Last Updated” date. Your continued interaction with us after an updated policy is posted means that your personal information will be handled in accordance with the updated policy, subject to applicable law.

18. Questions, Requests or Complaints

Questions, access requests, correction requests, consent withdrawals or privacy complaints may be directed to: